Refund Policy

Last Updated: 20 August 2026

This Refund Policy applies to purchases and subscriptions made through neelteck.in and applicable Neel Teck products and services operated by NeelTeck Innovations Private Limited ("Neel Teck", "we", "us", or "our").

By purchasing a product or subscription, you acknowledge and agree to this Refund Policy.

1. Digital Software and Subscription Services

Because Neel Teck software products are digital services that may provide immediate access to software, features, resources, AI tools, dashboards and other digital functionality, subscription fees are generally non-refundable once access to the purchased service has been activated or used, except where a refund is required by applicable law or approved by Neel Teck under the circumstances described below.

2. Refund Requests

A refund request may be considered in circumstances such as:

• Duplicate payment

• Payment made in error

• Unauthorized transaction, subject to verification

• Technical issue caused by Neel Teck that materially prevents access to a purchased service and cannot reasonably be resolved

• Any other circumstance where a refund is required under applicable law

Refund eligibility is determined based on the specific product, transaction, circumstances and applicable law.

3. Free Trials and Promotional Offers

Where a product includes a free trial, promotional period or discounted introductory offer, the applicable trial or promotional terms will apply.

Unless otherwise stated, cancellation of a free trial does not create a right to a refund for any paid period that has already commenced.

4. Subscription Renewal

If a subscription has renewed and you wish to request a refund, you should contact us promptly after the renewal.

Refunds for renewal payments are not automatic and will be reviewed according to the applicable product terms, usage and circumstances.

5. Physical NFC Products

Customized physical products such as NFC cards, stands or other personalized products may not be eligible for cancellation or refund after production has commenced, except where the product is defective, incorrectly produced by Neel Teck, or a refund is otherwise required by applicable law.

Products damaged during delivery should be reported promptly with appropriate supporting evidence so that the matter can be reviewed.

6. Customized Products and Services

Products or services that have been customized according to customer-provided information, branding, design, specifications or requirements may be subject to additional non-refundable conditions once customization, production or fulfillment has commenced.

Any applicable conditions will be communicated before or during the relevant purchase process.

7. How to Request a Refund

To request a refund, contact Neel Teck using the official contact information provided on our website.

Please include:

• Customer or account name

• Registered email address

• Order or transaction reference

• Product or subscription name

• Date of purchase

• Reason for the refund request

• Relevant supporting information, where applicable

We may request additional information to verify the transaction and assess the request.

8. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the payment provider.

The time required for the amount to appear in your account may depend on the payment gateway, bank or financial institution.

9. Non-Refundable Situations

Subject to applicable law, refunds may generally not be provided for:

• Change of mind after service activation

• Failure to use the purchased service

• Failure to review the features before purchase

• Expired subscriptions

• Promotional or discounted purchases where expressly stated as non-refundable

• Customized physical products after production has commenced

• Services that have already been substantially delivered

• Violations of our Terms & Conditions resulting in account suspension or termination

10. Changes to This Refund Policy

Neel Teck may update this Refund Policy from time to time to reflect changes in our products, pricing, payment processes, legal requirements or business practices.

The updated policy will be published on this page with a revised "Last Updated" date.

11. Contact Us

For refund-related questions or requests, please contact Neel Teck through the official contact information provided on our website.

NeelTeck Innovations Private Limited is the company behind the Neel Teck technology ecosystem.

Official Corporate Website: neelteck.com